Help Adapty users get the most out of our service

Adapty was created as a product from developers for developers. Having 3 significant components in its core (6 SDKs, Web API, and an admin panel) make Adapty a truly professional tool. Although we design the product to be easy and intuitive to handle, having hidden all the complex implementations under the hood, sometimes our customers require prompt help from us.

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong customer success manager who can help us build long-lasting relationships with our customers.

We're a fully remote company with HQ in NYC. This is a full-time employment position.

In this role, you will...

• Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.
• Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.
• Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.
• Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
• Build relationships and trust. Stay friends with our customers and make them love Adapty.

You will be a great fit if...

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.
• You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international IT company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.
• You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if...

• You have experience developing and analyzing client portfolios.
• You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What you may expect from working with us...